Claims handling

Claims handling

We are one of the largest and most experienced claims handling teams in the UK and Ireland.

We have been a leader in claims handling since the insurance arrangements for solicitors went open-market in 2000. Our success and continued growth, is attributed to the expertise of our claims handling team, recruiting only professional claims handlers, and our commitment to investing in technology.

This is why we are one of the largest and most experienced claims handling teams in the UK and Ireland.

We handle major broker, Managing General Agent (MGA) and insurer-led schemes, dealing with thousands of notifications. These include solicitors’ professional indemnity (PI), architects and other construction professionals, accountants, Independent Financial Advisors (IFAs), and first party cyber schemes.

We frequently provide triaged claim support services to claims departments, and run-off claims handling, with particular expertise in financial institutions, bankers blanket bond (BBB) and crime policies, and with directors’ and officers’ (D&O) notifications, both in the UK and abroad.

Our claims handling philosophy

Our claims handlers provide pro-active, responsive, and cost-effective claims management, driven by a desire to provide outstanding client service. We spend time getting to know you and your claims handling philosophy, so that we deal with your clients in the way you would. We consider ourselves an extension of you – particularly when acting under a delegated authority. We would be happy to discuss ‘white-labelling’ our services.

By combining experienced claims handlers with lawyers, we achieve a complete, seamless service in which you, your policyholders, and their brokers can be confident.

Key to this are:

  • Reducing your notification cost
  • Enhancing your reputation
  • Developing a strong and trusted relationship with your clients
  • Complying with protocol/legislation
  • Complying with SLAs
  • Helping you and your clients understand and learn from claims which are paid
  • Helping you understand where and why notifications have occurred

This can be summed up as providing a quality service at a reasonable price, drawing on the entire expertise of Kennedys and our global reach.

Consistency of team members on cases is paramount to a successful outcome. We allocate notifications to individual claims handlers, ensuring continuity for you and your clients.

We combine this philosophy with our interactive claims management system, Case Portal, which guarantees uniformity, while providing the highest levels of security, compliance and data insight.

Legal and value-added services

Our team can provide a suite of additional services, which include:

  • Bespoke training
  • A designated helpline for all policyholders
  • Risk management assessments
  • Secondments and reverse secondments
  • Regular publications / bulletins
  • Claims surgeries

Claims handling - The Kennedys Toolkit

We work closely with our Research & Development (R&D) team on looking at ways that our award-winning Innovations Toolkit can help support our claims handling offering.

We strongly view technology as an enabler of change that will directly benefit our clients to achieve efficacies and provide additional value to policyholders.

Claims handling - UK Claims Handling Guide

Drawing upon our extensive legal and claims handling experience, this handbook offers an invaluable reference for all claims handlers and practitioners, looking for advice on tactics and best practice in all key areas of claims handling.