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Last Saturday saw a further easing of COVID-19 restrictions with the opening of certain businesses and venues in England including cafes, restaurants and pubs. The government’s guidance to these businesses includes requirements around personal data capture.
The global pandemic took us by surprise and we’ve had to adjust quickly to new ways of working and living. However, whilst the rest of us were adapting to the “new norm” others were using the opportunity to continue to advance dishonest claims.
On 23 March MedCo temporarily lifted the ban on the use of remote examinations on claimants for the purpose of obtaining MedCo reports.
In mid-March, as the UK was reacting to the pandemic and implementing social distancing measures and advising you to work from home, claims farmers had their minds on one thing - coronavirus claims.
Attempts to regulate claims farming and its impact have shaped the evolution of claims farming practices and the way businesses operate.
The traditional model of operating a claimant personal injury law firm has long gone. Squeezed margins as a result of the fixed costs changes have impacted profit margins and, therefore, the viability of a number of claimant law firms.
Technology has always been an enabler of fraud and this is an interesting development in mandate fraud, also known as ‘Friday Frauds’.
In the fourth and final part of this series we examine the recent change of regulatory body in relation to claims management activity and the avenues still open for industrialisation of claims and lead generation.
This week we’re back with the third part of this series where we consider the possible impact of civil reform and consider how fraud will remain a persistent problem for insurers and other compensators with new processes to exploit.
With insurer digital claims strategies, integrated data via web-enabled APIs and the Claims Portal we are more data rich than ever before with quality, quantity and depth to allow greater sophistication in fraud detection.