- What is the law?
- Occupiers' liability
- Employers' liability
- Manual handling
- The Civil Procedure Rules 1998
- Occupational disease
- Health and safety enforcement
- Professional liability
- Clinical negligence claims
- Catastrophic injury
- Calculating future losses
- Fatal claims
- Periodical payments
- Compensation Recovery Unit
- Highways claims
- Sexual abuse claims
- Housing disrepair
- Road Traffic Act 1998: third-party liabilities
- Assessing RTA negligence
- Low-value personal injury claims: road traffic accidents
- Low-value personal injury claims: employers' and public liability
- Credit hire
- Product liability
- Environmental claims
- Directors' and officers' liability insurance
- Motor prosecutions and coroner's inquests
- First-party property claims
- Policy coverage: employers' liability and public liability claims
- Evidence gathering and negotiation
- Crisis management
- Funding methods
- Jurisdiction and applicable law
- Other jurisdictions
UK Claims Handling Guide
The new, third edition of our most popular guide is significantly expanded, with 13 new chapters reflecting the wholesale reform of the litigation landscape over the past few years.
An invaluable tool for claims handlers
Leading experts from our UK offices have created a practitioner’s handbook that is an invaluable tool for claims handlers. It offers advice on tactics and best practice, drawn from our wealth of experience and depth of relationships.
The Guide’s clear and concise style gives you practical hints and tips for all key areas of claims handling. It is applicable for everyday use, as well as being a reference guide for problem solving and business strategy. It aims to help readers to become more independent from, rather than more reliant on, their lawyers.
Kennedys’ Claims Handling Guide is very substantive and manages to achieve a good balance between being academically authoritative and practical to access. It’s full of in-depth knowledge and useful reminders.
Peter Smith, Claims Director, ERS
With contributions from Professor Dominic Regan and lead author, Richard West, the UK claims handling guide contains 42 substantial chapters including:
- Guidance on all key areas of claims handling and general liability including motor, clinical negligence, health and safety, occupational disease and housing disrepair claims.
- New chapters on assessing road traffic act (RTA) negligence, evidence gathering and negotiation, crisis management, and claims handling knowledge relating to marine, environmental, aviation, directors' and officers', motor prosecution, first party property claims and subrogation.
- Comprehensive insights into the investigation and defence of claims concerning professional indemnity, catastrophic injury, periodical payments and credit hire.
- A chapter on tackling fraud. It reviews this fast moving area and sets out some of the key principles required to understand and respond to fraud in liability claims.
- Also included in this latest edition is a dedicated chapter covering the jurisdictions of Ireland, Northern Ireland and Scotland.
The guide is ‘...approachable and pragmatic. My ultimate test is to ask whether such a guide helps me see the wood for the trees. Can I turn to a chapter and, within minutes, identify the core considerations? My unequivocal answer here is yes’.
Dominic Regan, Professor of Law and adviser to Lord Justice Jackson
Purchasing the guide
The UK claims handling guide is available in both hardback and Kindle editions from AmazonBuy from Amazon
Please email us if you have any queries.
Note: Law is accurate to 1 February 2018. Following the decision by the United Kingdom to leave the European Union on 24 June 2016 it is possible that there will be some divergence between UK and EU law in the future.