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UK claims handling guide

UK claims handling guide

Our latest edition of "Claims Handling Law and Practice - A Practitioner's Guide" can be purchased online. 

Since the previous 2008 edition, a wholesale reform of the UK litigation landscape has occurred, as a result of the Jackson reforms and other legal developments. This revised claims handling guide reflects these significant changes.

With contributions from Professor Dominic Regan and lead author, Richard West, the UK claims handling guide includes:

  • Guidance on all areas of general liability including motor, clinical negligence, health and safety, occupational disease and housing disrepair claims.
  • New chapters on the investigation and defence of claims concerning professional indemnity, catastrophic injury, periodical payments and credit hire.
  • Comprehensive insights into issues such as funding and coverage.
  • A chapter on tackling fraud. It reviews this fast moving area and sets out some of the key principles required to understand and respond to fraud in liability claims.
  • The updated Kindle edition features two new chapters. In the first, we discuss key issues within the travel industry such as general liability, defences, regulatory issues and the reasonableness test for local standards. Our second new chapter helps readers navigate the legal landscape for the jurisdictions of Northern Ireland and Scotland.

An invaluable tool for claims handlers

Leading experts from our UK offices have created a practitioner's handbook that is an invaluable tool for claims handlers. We offer advice on tactics and best practice, drawn from our wealth of experience and depth of relationships.

Our Guide’s clear and concise style gives you practical hints and tips for all key areas of claims handling. This handbook is applicable for everyday use in claims handling as well as being a reference guide for problem solving and business strategy.

Purchasing the claims handling guide

The UK claims handling guide can be purchased online at Amazon.

 You can also  with any queries.  

“Kennedys’ Claims Handling Guide is very substantive and manages to achieve a good balance between being academically authoritative and practical to access. It’s full of in-depth knowledge and useful reminds.”
Peter Smith, Claims Director, ERS

The guide is "...approachable and pragmatic. My ultimate test is to ask whether such a guide helps me see the wood for the trees. Can I turn to a chapter and, within minutes, identify the core considerations? My unequivocal answer here is yes.”
Dominic Regan, Professor of Law and adviser to Lord Justice Jackson

Note: Law is accurate to the date of publication. Following the decision by the United Kingdom to leave the European Union on 24 June 2016 it is possible that there will be some divergence between UK and EU law in the future.