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UK claims handling guide

UK claims handling guide

Our latest edition of Claims Handling Law and Practice - A Practitioner's Guide has now been launched and will be available to purchase in April 2018.

Last published in 2015, this new, third edition of the Guide is significantly expanded, with 13 new chapters reflecting the wholesale reform of the litigation landscape over the past few years.

With contributions from Professor Dominic Regan and lead author, Richard West, the UK claims handling guide contains 42 substantial chapters including:

  • Guidance on all key areas of claims handling and general liability including motor, clinical negligence, health and safety, occupational disease and housing disrepair claims.
  • New chapters on assessing road traffic act (RTA) negligence, evidence gathering and negotiation, crisis management, and claims handling knowledge relating to marine, environmental, aviation, directors' and officers', motor prosecution, first party property claims and subrogation.
  • Comprehensive insights into the investigation and defence of claims concerning professional indemnity, catastrophic injury, periodical payments and credit hire.
  • A chapter on tackling fraud. It reviews this fast moving area and sets out some of the key principles required to understand and respond to fraud in liability claims.
  • Also included in this latest edition is a dedicated chapter covering the jurisdictions of Ireland, Northern Ireland and Scotland. 

An invaluable tool for claims handlers

Leading experts from our UK offices have created a practitioner's handbook that is an invaluable tool for claims handlers. We offer advice on tactics and best practice, drawn from our wealth of experience and depth of relationships.

Our Guide’s clear and concise style gives you practical hints and tips for all key areas of claims handling. This handbook is applicable for everyday use, as well as being a reference guide for problem solving and business strategy. It aims to help readers to become more independent from, rather than more reliant on, their lawyers.

Purchasing the claims handling guide

The UK claims handling guide will be available to purchase from Amazon in both hardback and Kindle versions in April.

We will update this page with purchasing details as soon as they are available.

Please email us if you have any queries.  

“Kennedys’ Claims Handling Guide is very substantive and manages to achieve a good balance between being academically authoritative and practical to access. It’s full of in-depth knowledge and useful reminds.”
Peter Smith, Claims Director, ERS

The guide is "...approachable and pragmatic. My ultimate test is to ask whether such a guide helps me see the wood for the trees. Can I turn to a chapter and, within minutes, identify the core considerations? My unequivocal answer here is yes.”
Dominic Regan, Professor of Law and adviser to Lord Justice Jackson

Note: Law is accurate to 1 February 2018. Following the decision by the United Kingdom to leave the European Union on 24 June 2016 it is possible that there will be some divergence between UK and EU law in the future.